Privacy Policy

When you contact us, we collect what we need to help you: your name, phone number, email address, service address, and a description of the leak or problem you're dealing with.

If you request a quote or book a visit, we may also collect details about your property, such as the type of plumbing system or the location of the leak, so our technicians arrive prepared.

Like most websites, we automatically receive some technical information when you visit, such as your IP address, browser type, and the pages you view. This helps us keep the site running smoothly.

We use your information to respond to your request, schedule your service, and send a technician who knows what to expect. We also use it to follow up after a repair and to answer any questions you have.

We may use your contact details to send appointment reminders or, if you opt in, occasional tips and offers. You can opt out of marketing messages at any time.

We use website data to understand how people find us and which pages are helpful, so we can improve the experience for the next homeowner.

Our website uses cookies, which are small files stored on your device, to remember your preferences and keep the site working properly. For example, cookies help us recognize returning visitors and measure which pages are most useful.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of the site may not work as well, but you can still call us at 248-749-5329 to get help.

We use analytics tools, such as Google Analytics, to see how visitors use our site. These tools collect information like pages visited, time on site, and general location, and they report it to us in a way that doesn't identify you personally.

We may also use third-party services for scheduling, customer reviews, or advertising. These providers have their own privacy policies, and we encourage you to review them if you interact with their tools.

We don't sell your personal information. We share it only with the people who need it to serve you: our technicians, scheduling staff, and trusted service providers who help us run the business, like our booking and payment systems.

We may share information if the law requires it, to protect our rights or safety, or as part of a business transfer. In those cases, we share only what is necessary.

We keep your information for as long as we need it to provide service and meet our legal and accounting obligations. When it's no longer needed, we securely delete or anonymize it.

If you ask us to delete your information and we're not required to keep it, we'll remove it from our active records.

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These include secure storage, restricted access for staff, and safe handling of payment details.

No system is completely secure, but we work hard to keep your information safe and to fix any issue quickly if one arises.

You can ask us what personal information we have about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing messages at any time.

To make a request, call us at 248-749-5329 or email us. We'll respond within a reasonable time and help you however we can.

Our services are for adults and homeowners. We don't knowingly collect personal information from children under 13. If you believe a child has shared information with us, contact us and we'll delete it.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date.

If we make a significant change, we'll let you know by posting a notice on our website or by contacting you directly if appropriate.

If you have questions about this privacy policy or how we handle your information, reach out to us. We're happy to help.

Leak Fix Pros, Pontiac, MI. Phone: 248-749-5329.